YOGI BARE RETURNS, REFUNDS & COMPLAINTS POLICY

Version: 2.1

Effective date: 30 August 2026

We hope you love your Yogi Bare products, but if something isn't quite right, we're here to help.

Yogi Bare is a trading brand of Absolute Yoga Limited.

If your order also contains Resette products, please refer to the Resette Returns, Refunds & Complaints Policy for those products.

Separate terms apply to wholesale and other B2B purchases.

Nothing in this Policy affects your statutory consumer rights.

1. Change-of-Mind Cancellations

If you buy online, you can cancel an eligible purchase within 14 days after the day you receive it.

You do not need to give us a reason.

To cancel, simply let us know before the 14-day cancellation period ends by emailing:

carebare@yogi-bare.com

Or sending us another clear statement confirming your wish to cancel. Please include your order number where possible.

You don't have to but you can also use the cancellation form at the end of this Policy.

Once you tell us that you wish to cancel, you must send the product back within the following 14 days.

2. Returning Your Product

Please contact us before sending your return so that we can provide the correct return address and instructions for your order. Because we use different fulfilment locations, the correct return address may depend on where your order was fulfilled.

 To arrange a return: 

1. Email carebare@yogi-bare.com.

2. Include your order number and the product you wish to return.

3. Tell us whether your request is:

• a change-of-mind return;

• a faulty or damaged product;

• an incorrect product; or

• a guarantee claim.

4. Where relevant, include clear photographs of the issue.

5. We will provide the correct return address and instructions.

For change-of-mind returns, you are responsible for the direct cost of returning the product unless we tell you otherwise. We recommend using a tracked service and keeping proof of postage. 

Returns should be sent to the return address we provide. Please do not send returned goods to our registered office. 

3. Checking & Handling Your Product

Please take reasonable care of your product while deciding whether to keep it.

You may inspect a product as you reasonably would in a shop to understand its nature, characteristics and functionality.

Using or handling a product beyond what is reasonably necessary to inspect it may reduce its value. For example, this could include using a yoga mat for a full practice, marking or staining a product, or damaging it while it is in your care.

Where the law allows us to do so, we may make a deduction from your refund to reflect any reduction in value caused by excessive handling.

Please return the product with its original product packaging where reasonably possible.

Missing or damaged packaging does not prevent a statutory return, although we may make a deduction where the condition of the product or its packaging has genuinely reduced its value and the law allows us to do so.

Where available, you may ask to exchange an eligible product instead of receiving a refund. Exchanges are subject to stock availability and any conditions explained when the exchange is arranged.

4. Refunds

For an eligible statutory cancellation, we will refund you without undue delay and no later than 14 days after the earlier of:

• receiving the returned product; or

• receiving satisfactory evidence that you have sent it back.

Refunds will be made using the same payment method you used for your original purchase, unless you expressly agree otherwise. We will not charge you a fee for making a refund.

If you cancel your entire eligible order under your statutory cancellation rights, we will also refund the cost of our standard delivery option. If you chose a more expensive or premium delivery service, the additional delivery cost will not be refunded.

You are responsible for the cost of sending a change-of-mind return back to us unless we tell you otherwise.

Where the law allows, we may make a deduction from your refund if the value of the product has been reduced because it was handled beyond what was reasonably necessary to inspect it.

5. Faulty, Damaged or Incorrect Products

If something has gone wrong with your order, we'll work with you to put it right.

If your product:

• arrives damaged;

• is defective;

• is not what you ordered;

• is not as described; or

• otherwise fails to meet your statutory consumer rights,

please contact us at:

carebare@yogi-bare.com

Where reasonably possible, please include your order number and clear photographs of the issue.

For products that arrive damaged, defective or incorrect, please contact us within 14 days of delivery where possible. This helps us investigate the issue promptly and, where appropriate, raise a claim with the delivery provider.

The 14-day notification period does not limit your statutory rights, including where a fault becomes apparent later.

Depending on the circumstances and your statutory rights, we may resolve the issue with a repair, replacement, refund or other appropriate remedy.

Where a return is required because a product is faulty, damaged or incorrectly supplied, we will cover the reasonable return costs.

6. Extended Christmas Returns

Purchases made between 1 December and 25 December may be returned for change of mind until 31 January of the following year.

This is an additional return period offered by Yogi Bare and does not replace or reduce your statutory rights.

Where your statutory cancellation period has ended, products returned under our Extended Christmas Returns period must be unused, clean, unmarked and in a condition suitable for resale, with their original product packaging where reasonably possible. We may refuse a return under this voluntary extended period if the product has been used or damaged. This does not affect your statutory rights in relation to faulty or non-conforming products. 

Where your statutory cancellation period has already ended, a refund under our Extended Christmas Returns period will be processed once the returned product has been received by us.

You are responsible for the cost of the return and for the product until it reaches us. We recommend using a tracked service and keeping proof of postage.

7. Yogi Bare 12-Month Manufacturing Guarantee

In addition to your statutory rights, Yogi Bare products purchased directly from our online store are covered by our 12-month manufacturing guarantee from the date of purchase. 

The guarantor is:

Absolute Yoga Limited trading as Yogi Bare
Carleton House
266–268 Stratford Road
Shirley

Solihull
B90 3AD
United Kingdom

Company number: 11223615

The guarantee lasts: 12 months from the date of purchase.

Guarantee Territory: This guarantee applies to Yogi Bare products purchased directly from our online store and delivered to a country to which we offered delivery at the time of purchase. 

Coverage: The guarantee covers manufacturing defects in Yogi Bare products.

It does not cover:

• normal wear and tear;

• cosmetic changes caused by normal use;

• fading, scuffing or surface changes resulting from ordinary use;

• accidental damage;

• misuse;

• improper care or storage;

• damage caused by using the product contrary to its instructions; or

• unauthorised alterations or repairs.

Making a Guarantee Claim

To make a claim, email:

carebare@yogi-bare.com

Please include:

• your order number or other proof of purchase;

• a description of the issue; and

• clear photographs where reasonably possible.

If, after assessing your claim, we find that the product has a manufacturing defect covered by this guarantee, we will provide an appropriate remedy. Depending on the product and circumstances, this may include a repair, replacement or refund.

Where we require the product to be returned as part of an accepted guarantee claim, we will cover the reasonable return costs.

Your Statutory Rights

This guarantee is in addition to your statutory consumer rights.

Your legal rights may apply even after this 12-month guarantee has ended, depending on the circumstances.

A copy of this guarantee is available in writing on request. 

8. Complaints

If something has gone wrong and you would like to make a complaint, please email:

carebare@yogi-bare.com

Where possible, include:

• your order number;

• a clear description of the problem;

• any relevant photographs or supporting information; and

• what you would like us to do to resolve the issue.

Please use “Complaint” in the subject line where possible.

We aim to acknowledge customer enquiries within 2 working days.

We will investigate the issue and explain our proposed resolution.

If you are unhappy with the outcome, you can reply and ask us to review the decision.

Making a complaint does not affect your statutory rights.

If we are required to take part in an alternative dispute resolution or other complaint-resolution process, we will provide you with the relevant information. 

9. Customers Outside the UK

If you live outside the UK, you may have additional mandatory consumer rights under the laws that apply to you.

Nothing in this Policy is intended to limit any rights that cannot legally be excluded or restricted.

10. Cancellation Form

You may use this form to cancel an eligible online purchase. You do not have to use it.

To	Absolute Yoga Limited trading as Yogi Bare Carleton House 266–268 Stratford Road Shirley                                                                              Solihull B90 3AD United Kingdom
Email	carebare@yogi-bare.com
	I/We give notice that I/We wish to cancel my.our contract for the following goods:
Products
Order Number
Date Ordered
Date Received
Customer Name
Customer Address
Signature
Date

 

 

11. Contact Us

For returns, refunds, faults, guarantee claims or complaints, contact:

carebare@yogi-bare.com

We aim to respond to customer enquiries within 2 working days.

Absolute Yoga Limited trading as Yogi Bare
Carleton House
266–268 Stratford Road
Shirley, 

Solihull
B90 3AD
United Kingdom

Company number: 11223615

Please remember that our registered office is for administrative purposes only and does not accept returns or incoming parcels.