Resette - Returns, Refunds & Complaints Policy
Version: 1.0 Effective date: 30 August 2026
We hope you love your Resette products, but if something isn't quite right, we're here to help.
Resette is a trading brand of Absolute Yoga Limited.
If your order also contains Yogi Bare products, please refer to the Yogi Bare Returns, Refunds & Complaints Policy for those products.
Separate terms apply to wholesale and other B2B purchases.
Nothing in this Policy affects your statutory consumer rights.
1. Change-of-Mind Cancellations
If you buy online, you can usually cancel an eligible purchase within 14 days after the day you receive it. You do not need to give us a reason.
To cancel, let us know before the 14-day period ends by emailing hello@resette.world or by sending us another clear statement confirming that you wish to cancel. Please include your order number where possible.
You can also use the cancellation form at the end of this Policy, although you do not have to.
Once you tell us that you wish to cancel, you must send the eligible product back within the following 14 days.
Important: Sealed Hygiene Products
Each Resette Ear Seed box is sold as a single product containing four individually sealed hygiene pouches. The individual pouches are not sold as separate products.
For health protection and hygiene reasons, we treat each box set as a single sealed product for change-of-mind returns. Once any hygiene pouch within the box has been opened, unsealed or had its hygiene seal broken after delivery, the box set is no longer eligible for a change-of-mind return.
If all four hygiene pouches remain sealed and intact, the box may be returned under your statutory change-of-mind rights, subject to this Policy.
Opening the external delivery packaging or the Resette box itself does not affect your cancellation rights, provided all four hygiene pouches remain sealed and intact.
Individual pouches cannot be returned separately and we do not offer partial change-of-mind refunds for unused pouches within a box set.
These restrictions apply only to change-of-mind returns. They do not affect your statutory rights if a product is faulty, damaged, unsafe, incorrectly supplied or not as described.
2. Returning Your Product
Please contact us before sending a return so that we can provide the correct return address and instructions. The appropriate return address may depend on where your order was fulfilled.
To arrange a return:
- Email hello@resette.world.
- Include your order number and the product you wish to return.
- Briefly explain the reason for the return.
- If the product is faulty, damaged or incorrect, include clear photographs where reasonably possible.
- We will provide the correct return address and instructions.
For an eligible change-of-mind return, you are responsible for the direct cost of returning the product unless we tell you otherwise.
We recommend using a tracked service and keeping proof of postage.
Please return the original product packaging where reasonably possible.
Returns must be sent to the return address we provide. Please do not send returned products to our registered office.
3. Refunds
For an eligible statutory cancellation, we will refund you without undue delay and no later than 14 days after the earlier of:
- receiving the returned product; or
- receiving satisfactory evidence that you have sent it back.
Refunds will be made using the same payment method used for the original purchase, unless you expressly agree otherwise. We will not charge you a fee for making the refund.
If you cancel your entire eligible order under your statutory cancellation rights, we will also refund the cost of the least expensive standard delivery option available for your order.
If you chose a more expensive or premium delivery service, the additional delivery cost will not be refunded.
4. Faulty, Damaged, Unsafe or Incorrect Products
If something has gone wrong with your order, we'll work with you to put it right.
Please contact hello@resette.world if your product is faulty, damaged, unsafe, incorrectly supplied, not as described or otherwise does not meet your statutory consumer rights.
Where reasonably possible, please include your order number and clear photographs of the issue.
If a product arrives damaged, defective or incorrect, please contact us within 14 days of delivery where possible. This helps us investigate the issue promptly and, where appropriate, raise a claim with the delivery provider.
The 14-day notification period does not limit your statutory rights, including where a fault becomes apparent later.
Depending on the circumstances and your statutory rights, we may provide a replacement, refund or other appropriate remedy.
Where a return is required because a product is faulty, damaged, unsafe or incorrectly supplied, we will cover the reasonable return costs.
Opening or using a Resette product does not prevent you from exercising your statutory rights where there is a problem with the product.
5. Product Use & Additional Guarantees
Resette products should be used in accordance with the applicable product description, Resette Product Policy, and any instructions or warnings supplied with the product.
Resette products are not covered by the Yogi Bare 12-Month Manufacturing Guarantee.
No additional commercial guarantee applies to Resette products unless we expressly state otherwise.
This does not affect your statutory consumer rights.
6. Complaints
If you would like to make a complaint, please email hello@resette.world.
Where possible, include your order number, a description of the problem, any relevant photographs or supporting information, and how you would like us to resolve the issue.
Please use “Complaint” in the subject line where possible.
We aim to acknowledge customer enquiries within 2 working days. We will investigate your complaint and explain our proposed resolution.
If you are unhappy with the outcome, you can ask us to review the decision.
Making a complaint does not affect your statutory rights.
If we are required to take part in an alternative dispute resolution or other complaint-resolution process, we will provide you with the relevant information.
7. Customers Outside the UK
If you live outside the UK, you may have additional mandatory consumer rights under the laws that apply to you.
Nothing in this Policy limits any rights that cannot legally be excluded or restricted.
8. Cancellation Form
You may use this form to cancel an eligible online purchase. You do not have to use it.
The cancellation requirements, including the rules for sealed hygiene products, are explained in Section 1 of this Policy.
To: Absolute Yoga Limited trading as Resette
Carleton House
266–268 Stratford Road
Shirley
Solihull
B90 3AD
United Kingdom
Email: hello@resette.world
The address above may be used to send us a written cancellation notice. Please do not send returned products to this address. Contact us for the correct returns address.
I/We give notice that I/we wish to cancel my/our contract for the following goods:
Product(s):
Order number:
Date ordered:
Date received:
Name of customer:
Address of customer:
Signature:
Only required if this form is sent on paper.
Date:
9. Contact Us
For returns, refunds, faults or complaints:
Email: hello@resette.world
We aim to respond to customer enquiries within 2 working days.
Absolute Yoga Limited trading as Resette
Carleton House
266–268 Stratford Road
Shirley
Solihull
B90 3AD
United Kingdom
Company number: 11223615
Our registered office is for administrative purposes only and does not accept returns or incoming parcels.
